Clutcheal: A Pune based startup working to address the trust issues in bike service sector

Clutcheal is an On Demand Service solution based company which offers online two wheeler servicing at customer’s doorstep. The idea is to eradicate all kinds of hassles when it comes to automobile servicing. Hassles being customer’s dissatisfaction includes: Installation of deceptive parts, questionable charges, theft of original parts, false promises, misleading suggestions, delay in delivery timings and many more.

Genuine, Transparent, Better and Timely two wheeler servicing has become the prominent need of the hour. In today’s fast pace and rapid moving environment, where people do not have sufficient time to get things done, Clutcheal is bringing transformative change in servicing marketplace as bike repairing has become integral necessity of the generations. Revolutionizing the automotive industry, Clutcheal simplifies all your vehicle worries by bringing new solutions at a single online platform. They provide vehicle checkup, bike servicing, proper maintenance and breakdown assistance.

Clutcheal says that their core pillars/principle are Trust, Transparency & Time. And their motto is to maximize customer’s trust and minimize customer’s pains.

 


Nowadays it became a common practice at almost all the bike & car service centers to cheat on the customer. Many service center insiders admitted to me about the cheating that happens at the service centers.

I have seen a person who used to have a Royal Enfield, he befriended with the service center executive and swapped the faulty parts of his bike with properly working parts from other’s bikes at the service center. By the time the owner of the other bike realizes that the parts of his bike were swapped with faulty parts from another bike it’s already late.

Once it happened to me, I got a first generation Honda Activa which I gave for service at Castrol Bike Zone, the service adviser told me that there are many parts that need be replaced and I asked him to replace the necessary parts. He gave an estimate of around five thousand rupees and said that this is the ballpark figure and actual cost of service may vary. I said okay but was shocked to see the final bill to be around ten thousand rupees, the service center manager said that after opening the engine they realized that there were many parts that need to be replaced and so they replaced them. I asked him if the parts were really replaced or not, he assured me by showing to me some old replaced parts.He also assured to me that if I get any issues I can come back at anytime and get them solved. I was skeptic about the service but upon the manager’s assurance paid the bill and left the service center.

Within few weeks the Activa started showing up its issues. So I went to Castrol Bike Zone and to my dismay,  found that the service center was wound up. Then I took the Activa to the neighborhood mechanic and asked him to check what is the problem. Then after proper examination came another shocker, the parts were not replaced with new ones! But it’s already too late, I don’t want trace down the service center manager and all the other persons involved in this and loose time & money  anymore.

There were numerous other cases of cheating that I have seen or came across. The list is endless.

Even the authorized service centers are no exception. Cheating became a norm. A trusty is service is a tough ask & rare find.

Let’s hope Clutcheal addresses all the Trust and Transparency issues successfully

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Author: MyMotorWheels

I am a mechanical engineer and an automobile enthusiast.

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